Customer Service

Shipping & Delivery

Most orders are shipped out within 48 hours, excluding weekends and holidays. Occasionally there may be a delay in getting your order out, so we suggest that you check your email or your SacredOms website account after 24 hours for any updates or delays. If you absolutely need your items by a certain date, please make sure that you communicate this to us!

Privacy & Security

Your privacy is of utmost importance to us, and we will never share your information with any other 3rd party.

Returns & Replacements

You have 30 days to return any items for a refund or exchange. Items must be in new and unused condition. Shipping fees will not be refunded unless there was an error in your shipment. All products are guaranteed to be free from defects for 30 days from date of purchase, and if product is found defective we will refund/exchange the item for free.

Please return the item in a box or padded envelope and we recommend using a shipping service that will provide delivery confirmation. Include in your return your name and email address and indicate if you wish a refund or return.Please return the item in a box or padded envelope and we recommend using a shipping service that will provide delivery confirmation. Include in your return your name and email address and indicate if you wish a refund or return.

Please contact us to authorize the return and to receive our return shipping address. Orders that are returned without authorization may not be refunded or exchanged.

Ordering

We prefer that you use our website to place all of your orders. We do not accept phone orders, but can take orders through the mail. Please select this option during checkout for the address to mail the check or money order and include a printout of the shopping cart with your payment.

Payment, Pricing & Promotions

We accept credit cards through our payment processor, PayPal.com as well as taking checks and money orders through the mail.

A 5-10% discount on our regular prices is available by logging into SacredOms.com with a YogaBasics.com free or paid membership account. This discount is only avalable at the time of sale and cannot be issued after the sale is completed.

Occasionally we have special promotons and sales. Please sign up for our newsletter to be informed of these special promotions.

 
Viewing Orders

Your current order status as well as past order information can be viewed for registered users on the site via the "my account" link. As your order status is updated manually, there will always be a short delay in the time from when your package is shipped and when your account updated.